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Lead Service Technician

Job Details

  • Posted: August 11, 2021
  • Type: full-time
  • Salary: $70,000.00 - $80,000.00 Per year

Job Description

 Who We Are:

  • We are a technology design firm that specializes in smart home automation
  • We are partnered with the top architecture firms in New York City
  • We work in a fun, open office environment that encourages creativity and collaboration
  • We are a growing company with plenty of room for advancement for the right person


Job Description: 

Lead Service Technician needed.  You will assist clients and team members in troubleshooting the following systems:  Lutron Homeworks QS, RadioRa2, Savant, Sonos, 2N, Harmony Remote, Sony Television, enterprise grade Wi-Fi and Siedle systems.  You will mainly be working in high-end residential and some commercial environments in and around New York City, Brooklyn and Long Island. 


Roles & Responsibilities:

  • Fielding inbound service requests via phone, text and email
  • Managing external service platform that fields and routes support calls
  • Managing internal ticketing 
  • Proactively schedules installation and work service/support
  • Debugging software and on-site during installation (Savant & Lutron)
  • Troubleshoot network problems & bottleneck
  • Process of ingesting completed projects into service portal
  • Represent service plan to clients at project handover
  • Maintain and update service agreement as necessary 


Work Experience: 2 years experience in programming and installation

Location: Please apply only if currently residing in the 5 boroughs 

Starting Rate: $75k annual and health insurance contribution

Job Requirements

Required Qualifications:

  • 2 years of general experience in troubleshooting, programming and deployment of smart home automation systems
  • Written, verbal and physical presentation must be sophisticated and refined
  • Ability to act as an intermediary between a programmer and deployed system
  • Knowledge of Lutron QS & RadioRa2
  • Knowledge of A/V Distribution and Matrix Switching
  • Knowledge of Savant Home Automation
  • A/V and Networking Racks setup and buildout
  • Experience reading and interpreting wiring diagrams, schematics, and blueprints
  • Up to date with smartphone apps and integration
  • Ability to proactively suggest alternative solutions/methods
  • Clean and Valid Driver’s License


Desired Qualifications:

  • Knowledge of access control systems – 2N, Siedle, August lock and other motorized locking systems
  • Experience installing media devices 
  • Ability to use power tools to achieve optimal results in the finished product
  • Experience working on construction sites, interfacing contractors, clients and other trade
  • Wire termination
  • OSHA 30 
  • Ability to lift heavy items (50lbs +) 

Job Benefits

  • 401K
  • Health Insurance
  • Bonuses
  • Industry Discounts
  • Giftings
  • Employee Happy Hour
  • Kombucha on tap!


OneButton is a technology design firm that specializes in high-end residential projects.

Founded by a physicist and an artist, Matt Emmi and Michael Izatt, the firm is equally informed by Matt’s expertise in acoustics and electronics and Michael’s vision for art and design.

This complementary collaboration produces performance-oriented design, advances unique interface paradigms, and maintains a strict fidelity to functionality. A highly engineered deployment process puts these principles to practice.

Job Location

96 Franklin St, Brooklyn, NY 11222, USA

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