Skip to main content

Service Technician

Job Details

  • Posted: May 13, 2021
  • Type: full-time

Job Description

Reports To:  Operations Manager or Service Manager

Objective:  To properly and completely perform service on any and all accounts required; to assist in installation process as deemed necessary.

General Duties & Responsibilities:                                           

  • Communicate effectively and confidently with clients.
  • Perform service on existing and new accounts as required.
  • Perform Service Agreement service on periodic basis as outlined in Agreements.
  • Spearhead 24 hour support.
  • Handling project emergencies as they arise.
  • Perform punch list items on jobs as required.
  • Complete all necessary documentation for job including Service Call form, Material Order form, Monitoring Account Changes, Add-On/Work Order form and any others required.
  • Collect money at completion of Service work.
  • Provide feedback to Project Manager regarding challenges, changes, unforeseen issues, etc.
  • Programming of Lutron, Control 4, Crestron, Elan, and Savant devices.
  • Mentor other technicians as appropriate.
  • Installation of wiring/equipment as directed.
  • Finish project to Bravas standards.
  • Ensure work environment is kept neat and clean.
  • Update client on progress and system operation as necessary.
  • Active participation in On-Call rotation.

Job Requirements

  • Must have experience/certification with Lutron, Crestron, Control 4, Elan, and Savant
  • Must pursue continuing education on systems including audio, video, security, lighting
  • Must be able to read house plans and other job site related documentation
  • Advanced communications skills in both written and verbal disciplines
  • Basic wiring and connectivity skills as it pertains to low voltage standards
  • Troubleshooting skills are essential
  • Attention to detail, particularly regarding key component placement & system wiring
  • Knowledge of computer hardware and software; networking
  • Capability of lifting and carrying 50 pounds
  • Two years of Technical School
  • Minimum four years field experience in related markets
  • High School diploma
  • HAA and ISF certification highly preferred
  • CEDIA coursework preferred

Additional Requirements:

  • Flexibility to meet customer demands outside of normal working hours
  • May require standing or stooping for extended periods
  • Ability to work in tight spaces & at ladder height
  • Valid driver’s license, clean driving record, and criminal background

Job Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Spending Accounts
  • Life and Disability Insurance
  • Accident & Critical Illness Insurance
  • Financial Planning & Retirement Services (401(k))

BRAVAS. Beautiful Places. Smart Spaces.

BRAVAS is a leading national technology integrator that provides Beautiful Places and Smart Spaces where their customers live, work, and play. Focused on the luxury market, BRAVAS completes more than 3,500 residential and commercial projects across the US every year. We sell and support everything from lighting, shades, and A/V to networking, security systems, and power management.

Our customers want to live in Smart Homes, and Smart Homes need Smart People to make them come to life. At BRAVAS, we are committed to our customers, which means we need to be committed to our Team. We are excited to tell you more about life at BRAVAS and see if you could be part of our Team.

Job Locations

128 Holiday Court, Suite 104, Franklin, TN 37067 (615) 599-7999
7661 Shaffer Parkway, Littleton, Colorado 80127 (303) 277-9983

Quick Apply