Service Technician
Job Details
Job Description
As the face of the company, the basic function of the Service Technician is to troubleshoot and resolve A/V, network and control systems to working conditions according to the design specifications. Extremely strong analytical and critical thinking skills will help you diagnose issues effectively. A hands-on approach and willingness to roll up your sleeves is tantamount to success. Being confident in your skillsets and your ability to work alone is required and critical to streamlined performance. Please do not apply unless you have a steady and proven track record and experience at RESIDENTIAL and/or commercial integration companies.
Responsibilities:
- Troubleshoot complex systems and install equipment such as: audio & video systems, networks, WI-FI, Speakers, TV’s, projectors, media rooms, control systems, connecting wires and cables.
- Contact manufacturers to troubleshoot and RMA failed products.
- Install and or replace small systems as needed to ensure continued operability.
- Knowledge of clean and professional rack systems and serviceability
- Setup and program remotes and various automation systems.
- Terminate cat6, Coax, fiber and connectors.
- Troubleshoot and tone wires for identification.
- Ensure equipment installation according to designated layout.
- Maintain inventory of equipment.
- Ensure timely task reporting and follow up and elevate issues as needed to management.
- Managing a calendar of appointments and being extremely efficient at time management.
Job Requirements
Required Skills:
- Strong verbal and written communication in the face of clients, supervisor and leadership.
- Very strong daily, weekly and overall project planning attention to detail
- Strong A/V troubleshooting skills.
- Ability to explain complex technology systems and issues in simple layman’s terms.
- Knowledge of various types of low voltage wiring and ability to terminate accordingly.
- Ability to read and interpret architectural drawings.
- Understanding and knowledge of wired and wireless systems.
- Self-motivated and ability to work alone to accomplish tasks to clients demands.
- Knowledge of system signal flow and troubleshooting skills.
- Hands on knowledge of standard tools required to perform audio/video integrations.
- Ability to focus.
- Strong Project Management understanding and background.
- Able to effectively use MS office suite including Excel, Word and Outlook and other cloud-based project management software.
- Ability to climb and descend ladders safely.
- Ability to lift and carry more than 50 lbs, including toolboxes, TV’s and other equipment.
- Valid driver’s license, ability to pass a background check and drug test
Preferred Skills:
- AV control system certifications, preferably Control4, Savant, Lutron, Crestron Home, Lutron or others
- Experience with Wi-Fi networking system, including deployment and configuration. PCNA certification or other networking certification a plus.
- Understanding of audio systems design including Dolby ATMOS, DSP programming and immersive audio design.
- Ability to manage resources, set priorities and achieve deadlines.
Job Benefits
- Full health and dental, vision & PTO
- Training and certification opportunities and more
Acoustic Evolution
(858) 673-1675 acousticevolution.comAcoustic Evolution is San Diego’s premier residential custom audio/video automation and integration company. Founded in 2000, we have become one of the most trusted and respected A/V integrators in the San Diego area. Being family owned and operated, it is our goal to be the best audio/video partner by providing best in class customer service and attention to detail. By partnering with some of San Diego’s most respected home designers and builders while offering a full line of top quality equipment brands focused on the custom integration market, we promise to deliver an exceptional and exhilarating listening and viewing experience that suits our customers lifestyle. We are a full-service integration company that is involved in your project every step of the way, delivers on its promise and prides itself on top quality workmanship, exceptional customer service and reliable performance.
Job Location
Quick Apply
Technology Systems Sales Representative
Job Details
Job Description
- Develops relationships with current and potential clients, architects, designers, home builders, realtors, and other industry stakeholders to facilitate the sale of technology products, system design, and installation services.
- This includes Audio and Video Systems, Wi-Fi and Network Systems, Lighting Control and Lighting Fixtures, Surveillance Camera Systems and more.
- Determine pricing schedules for quotes, promotions, and negotiations.
- Work with project managers, designers, technicians, and administrative staff to build rapport with clients and maintain high levels of client satisfaction.
Essential Functions:
- Develop a strong understanding of audio/video, networking, lighting, motorized window treatment, security, and energy management systems.
- Meets or exceeds sales goals.
- Negotiates contracts with prospective clients.
- Prepares weekly and monthly reports.
- Gives sales presentations to prospective clients.
- Prepares and submits sales contracts for order.
- Visits clients and potential clients to evaluate needs or promote products and services.
- Maintains client records.
- Answers client questions about credit terms, products, prices, and availability.
- Performs other related duties as assigned.
Job Requirements
Core Competencies:
- Brings a positive attitude, good customer service skills, a stellar work ethic, and a professional. appearance to the workplace.
- Adept at thinking creatively and strategically.
- Demonstrates effective written, verbal, and interpersonal communication skills.
- Demonstrates excellent judgment and creative problem-solving skills, including negotiation and conflict resolution.
- Interacts thoughtfully with people of all ages and cultural backgrounds.
- Works independently and as part of a team.
- Balances competing priorities, complex situations, and tight deadlines.
- Exhibits strong management and leadership skills.
- Capable of leading and motivating others.
- Able to work flexible hours, including occasional evenings and weekends.
- Can pass a drug screen and background check.
- Possesses a valid driver’s license and has access to a reliable and insured motor vehicle.
- Able to independently lift items up to 50 pounds.
- Capable of sitting, standing, and kneeling for extended periods of time.
- Motivated to learn new technologies and processes.
Education & Experience:
- Minimum of a high school diploma required; post-secondary degree or certification preferred.
- Previous sales experience required.
- Previous experience in systems integration preferred.
- Proficiency in MS Office with expertise in Microsoft Outlook, Word, PowerPoint, and Excel required.
- Industry recognized (CEDIA, manufacturer, etc.) credentials preferred.
Job Benefits
- Base Salary Plus Commissions based on Sales, Bonuses Based on Sales Goals.
- Company Operating Bonus Based on Sales and Efficiency Goals.
- Paid Vacation and Holidays.
- Health Insurance
- Use of Company vehicles for business use.
Acoustic Evolution
(858) 673-1675 acousticevolution.comAcoustic Evolution is San Diego’s premier residential custom audio/video automation and integration company. Founded in 2000, we have become one of the most trusted and respected A/V integrators in the San Diego area. Being family owned and operated, it is our goal to be the best audio/video partner by providing best in class customer service and attention to detail. By partnering with some of San Diego’s most respected home designers and builders while offering a full line of top quality equipment brands focused on the custom integration market, we promise to deliver an exceptional and exhilarating listening and viewing experience that suits our customers lifestyle. We are a full-service integration company that is involved in your project every step of the way, delivers on its promise and prides itself on top quality workmanship, exceptional customer service and reliable performance.
Job Location
Quick Apply
Crestron Programmer
Job Details
Job Description
Crestron Network Supervisor
Looking for an Crestron Network Supervisor to assist with programming custom Crestron projects and in configuring home networks with routers, networks, VLANS, IP touchscreens, IP cameras systems, IP music and video distribution systems. Endless learning possibilities. Come and join our motivated, growing team and be part of a company that is the leader in our industry. We pride ourselves on innovation and giving back to our team members.
Audio Impact works with high end clientele in San Diego, Los Angeles and Cabo San Lucas. We have been in business for over 23+ successful years have great relationships, along with high-level recognition, and support from a variety of different manufacturers; such as Crestron, Ruckus, Control4, Savant, Lutron, Sony, Cisco, Digital Projection, JBL Synthesis, James Loudspeaker, Samsung, etc. We offer a variety of amazing experiences for our clients; such as in house programming, design, rack building, professional system installation and friendly staff!
We offer something that no other company does with an Advanced Technical Support (ATS) team available to our technicians while in the field to get answers on any technical issue that arises. We value our team members and encourage them to learn and develop an understanding for new cutting edge technology and appreciate their opinions on new technology on the market.
The ideal candidate will work alongside our main system designer and programmer supporting the set-up, development, programming and initiation of new smart home systems!
Job Responsibilities:
- Programing and Configuration
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- Meet with clients to clearly define programming scope and requirements
- Compiling project docs and building out detailed scopes
- Working knowledge of HTML
- Crestron SIMPL, SIMPL+, SIMPL#
- Crestron (toolbox, uploading programming, able to acquire and ID equipment)
- Pre-configuring hardware such as access points, support PCs and routers
- Programming of Crestron and Lutron Systems
- Savant, Control4, and Lutron Ketra programming
- In-depth networking understanding
- Assist with pre-configuration of system components including but not limited to: Wireless Access Points, Smart Power Management, Routers and Camera Systems
- Troubleshooting and setup of IP networks, IP schemes and static IPs
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- Commissioning and Final System Adjustments (last most important 5%)
- Starting up racks ensuring all hardware has the latest firmware and is accurately registered to the project
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- Commissioning systems in the field and fine-tuning programming
- Onsite Testing and Commissioning
- Project Managing the final installation and commissioning of the system. Working with scheduling and team to ensure the right technicians are on the job, for the amount of time needed and that all parts are either brought to the jobsite or ordered.
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- Quotes and Design
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- Building and revising quotes and supporting materials such as floorplans
- Updating system documentation
- Overall System Design
- Savant, Control4, and Lutron Ketra system designs
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- Support (Technicians and Clients)
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- Monitoring support email as needed
- Responding to client support tickets
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- General Foundation
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- Create project documentation and drawings using Google Docs, Excel, and Visio
- Ability to provide documentation on jobs, customer correspondence, etc
- Read and interpret all floorplans, drawings, and specifications
- Able to work both independently and with a team
- Coordinate tasks according to priorities and plans.
- Professional appearance and able to communicate articulately internally and with customers
Job Benefits
Our compensation package includes:
- Competitive salary
- Company vehicle
- Choice of medical plan, dental, and vision
- IRA with matching percentage
- Paid Holidays
- PTO
- Flexible time off
- Company phone or compensation
- Premium equipment
- Manufacture training/certifications
Audio Impact
audioimpact.comAudio Impact, Inc. is the premier choice for Southern California home theater system installations and home automation. We specialize in unique customization and integration of all electromechanical and electronic components for your home. A San Diego based company founded in 2000, Audio Impact offers experience and professionalism, and will help you design a custom tailored home theater system or home automation system to fit your needs. Whether you are just looking for a basic TV installation or complete home system integrating home entertainment, audio, security, climate control, and lighting, Audio Impact’s professional staff will ensure a meticulous installation that functions reliably, looks exquisite, and operates with no hassle.
